What does the usage cap cover?+
The voice minutes and texts your crew uses each month: 1,000 minutes and 1,500 texts on Crew, 2,000 minutes and 4,000 texts on Lab. Most shops use about half.
What happens if we go over?+
Extra usage is billed close to what it costs us, and we tell you before it happens. A 500-minute top-up is about $70.
Why a 3-month minimum?+
The first three months are when a crew gets good: we tune it every week from real calls. After that it's month to month.
Who owns the crew?+
You do. It runs on accounts in your name, and you can export every instruction, conversation and decision at any time.
Do we have to switch software?+
No. The crew connects to your field-service app, accounting, phones and calendar through their APIs. We map your systems in week 1, connect read-only first, and only switch on changes with your OK.
Can a crew have more than one foreman?+
Yes. A foreman is the agent that hands out work and checks it. A small crew usually has one. Busier workflows, a Lab or a Custom build can have several, each watching its own part of the work.
What's in a Custom build?+
Several crews and foremen across locations or departments, connections to all your systems including in-house ones, your security and compliance rules, and the option to run in your own cloud accounts or on your own servers. A founder scopes it with you on a call, then sends a written quote.
What if it makes a mistake?+
It will, sometimes. Risky decisions always go to a person, we review every conversation daily, and your monthly report lists mistakes and fixes.